Refund and Cancellation Policy
Version 2 · Last updated
This policy covers TrackParcel for Business plans. To ask about a payment, write to us from our contact page with your workspace's name.
All sales are final
Plans are bought by writing to us and paying us directly, and start when an activation code is entered. All sales are final: plans bought with an activation code are not refundable, in part or in full.
Cancelling
There is nothing to cancel. A plan runs for the length bought and doesn't renew on its own. If it isn't renewed with a new code, the workspace moves to the Free plan on its end date and keeps all its data.
A lost code
If an activation code is lost before it is entered, we disable it and issue a new one. That is a replacement, not a refund.
Paying twice by mistake
If you pay twice by mistake for the same plan, write to us from our contact page with both payment references and we'll sort it out with you.
Service credits
Service credits are offered only under Enterprise contracts, not on the plans on our pricing page. The contract defines the availability commitment and the credits, which apply only to outages on TrackParcel's side.
Features shown as coming
If a feature shown on the pricing page as "Available from" a date misses that date by more than 30 days, customers on plans that list it can ask for a pro-rata credit for the months they paid without it.
Courier data
Courier information is best-effort, and a courier website's outage is not a failure of our service (see the Terms of Use).