Buying a plan and activation codes

Online payment is off for now. To buy a plan, you write to us, pay us directly, and we reply with an activation code. An Owner or Admin enters the code in Settings → Plan, and the plan starts at once. A plan runs for 1, 3, 6 or 12 months, and a new code renews it.

Buying a plan

1. Choose a plan and a length. Starter, Growth or Pro, for 1, 3, 6 or 12 months. The prices are below.
2. Write to us. Choose “Email to buy” on the plan's card in Settings → Plan or on the pricing page, or write to tejas.telkar [at] trackparcel.in with the plan, the length and your workspace's name.
3. Pay us directly. We reply with how to pay, and once your payment arrives we reply with an activation code.
4. Enter the code. An Owner or Admin pastes it under “Activation code” in Settings → Plan and chooses “Activate”. The plan starts at once, and the page says, for example, “Growth is active until 19 Nov 2026.”

Who can enter a code

• Only the Owner and Admins see the “Activation code” box. Members and Viewers see “Ask your workspace Owner or an Admin to buy a plan.” wherever a plan is offered.
• Each code works once, in one workspace. We can lock a code to your workspace when we make it.
• A code doesn't expire, unless our reply gives it a use-by date.
• A code that is mistyped, already used, past its use-by date or meant for another workspace is refused with “That code isn't valid for this workspace. Check it, or email us.”

Renewing

• The same plan: write to us for a new code before the plan ends. When you enter it, its months are added to the current end date, so there is no gap, and your usage isn't reset.
• A different plan: the new plan starts at once. The time left on your current plan is converted at the two plans' monthly prices, then the code's months are added. For example, 300 days of Starter become about 37 days of Pro. Your usage starts again on the new plan.
• On a plan TrackParcel gave you free: a code for the same plan keeps those free days, and its months are added after them. A code for another plan converts the free days left at the two plans' monthly prices first.

Before a plan ends

Owners and Admins see a banner from 14 days before the end, such as “Your Growth plan ends on 19 Nov 2026. To renew, email us for a new activation code.” It turns red on the last day, and its “Renew” button opens the “Activation code” box. They also get reminders in the app 30, 7 and 1 days before. The 30-day reminder comes only when the plan had 32 days or more to run when it started or a code last extended it, and the 7-day one only when it had 9 days or more, so a 1-month plan gets the 7-day and 1-day ones. The 1-day reminder comes on any plan longer than a day. Plan end and renewals has the details.

When a plan ends

If no new code is entered, the workspace moves to the Free plan and keeps all its data. That happens within 15 minutes of the end date: paid features pause, and shipments beyond Free's limit wait until a plan starts again.

Prices

Prices are in rupees and are what you pay: nothing is added to them. 12 months costs ten months' price, so 2 months are free. Extra shipments, 500 for ₹299 on Growth or ₹249 on Pro for the current period: Coming soon. Every limit is on the pricing page.

Your records

Settings → Plan lists the codes entered in the workspace under “Codes used”: the plan, the length, when it was entered and by whom, and the date it moved the plan's end to. A payment we record for your workspace shows in “Payment history” with its date (IST) and amount; that record is your receipt.

Refunds

All sales are final: plans bought with an activation code are not refundable. A code that is lost before anyone enters it is replaced with a new one. Plan end and renewals explains more.

Special cases

• Outside India: plans are priced and paid in rupees only. Contact us if your business is outside India.
• Enterprise: on an annual contract, arranged with our team.