Help centre
Step-by-step guides for your workspace: adding shipments, what statuses mean, alerts, the API and billing.
Getting started
Set up your workspace and add your first shipments.
Tracking and statuses
What statuses and exceptions mean, and how often we check.
Alerts
How the app tells your team about parcels that need attention.
API and webhooks
The Business API and webhooks.
Billing and plans
Buying a plan, activation codes, renewals and refunds.
Team, security and privacy
Roles and seats, two-step sign-in, data export and privacy.
Still stuck? Talk to us
In the app, open Help → Contact support to write to us, and follow your conversations under My conversations. On the Free plan, email us at support [at] trackparcel.in.
We answer Monday to Saturday, 10:00–19:00 IST, excluding national holidays. Include your workspace's name and the tracking numbers involved, in full, and we can look straight away.
| Plan | How to reach us | First reply |
|---|---|---|
| Free | Help centre, and email | 3 business days, best effort |
| Starter | Email and the in-app form | 2 business days |
| Growth | Email and in-app | 1 business day |
| Pro | Email and in-app | Same business day |
| Enterprise | A named contact and an onboarding call | 4 business hours |