ShipPrime Tracking. Free & Online.

ShipPrime describes itself as a shipping aggregator for Indian D2C and ecommerce brands, linking a seller's store to courier partners through one dashboard. Sellers use it to compare rates, book shipments and manage returns.

The AWB of a booking on the platform is what this page follows, through the same lookup its Track Order page makes. TrackParcel sends that lookup only for a four-letter, ten-digit number, so a partner courier's own number in another shape is never looked up here.

ShipPrime's Track Order page explains that AWB stands for Air Waybill, a unique number given to a shipment when it is booked. The seller's shipping confirmation SMS or email carries it once the order is dispatched, and merchants find it under Orders in the ShipPrime dashboard.

Before any lookup, TrackParcel strips a pasted AWB: label, surrounding brackets, and spaces, hyphens or dots, and turns letters into capitals. The lookup then goes ahead only for four letters followed by ten digits; any other string of up to 50 letters and digits ends as not found before the platform is contacted. Auto-Detect offers ShipPrime, after Ekart, for numbers starting CMDC, so choose ShipPrime from the list yourself when the letters differ.

The lookup TrackParcel makes is the one behind ShipPrime's Track Order page, and it lists the courier scan log newest first, each scan with its hub as the place. Scan codes such as pickup_reattempt are written out as words, Pickup Reattempt. When no courier scan is logged yet, ShipPrime's order statuses are listed instead.

ShipPrime stamps its times with India's +05:30 offset, and TrackParcel reads a time without one as India time, so either way the clock appears as given, labelled IST. An Expected by date shows while the parcel is on its way, when the reply carries one. No From or To row appears, and the customer's name, address and phone, product names, prices and payment mode are never read.

ShipPrime's tracker answers an unknown AWB with an empty reply, and has also answered “AWB not found”. For a number it sends there, TrackParcel reports not found on either answer, and also when a booking has neither courier scans nor order statuses yet. A maintenance page is reported as the platform being down, and a reply in a changed shape as an error; neither reads as a missing parcel.

Start by comparing the AWB with the seller's SMS or email. When it matches yet still fails, the seller who made the booking can look it up in the dashboard.

Its support team answers by email and through a contact form, Monday to Saturday, from 10 am until 7 pm. Its account holders are sellers, registered businesses in India. ShipPrime says its platform confirms the address and availability with the customer after a failed attempt. Keep the AWB and order details to hand before writing.