CouriersPlease Tracking. Free & Online.

CouriersPlease describes a network of local Franchise Partners with national investment in technology and support, backed by FMH Group, which it calls one of Australia's top five logistics companies. Receivers can pick parcels up from Collection Points offered through a partnership with HUBBED, and senders can switch on Delivery Choices such as a signature or a neighbour. This page covers CouriersPlease consignments only; TrackParcel reads them from the Track A Parcel Delivery tool on couriersplease.com.au.

CouriersPlease's guide to receiving says to track a parcel with the tracking number given in the order confirmation from the business you bought from. Its redelivery page asks for a consignment number or a redelivery card number, and says a consignment number may start with CP and is up to 20 characters long.

For a CP number, TrackParcel's search box drops an AWB: prefix or surrounding brackets, deletes spaces, hyphens, dots, commas and slashes, and capitalises letters. Numbers beginning CPC with eight or more characters after it bring up CouriersPlease in Auto-Detect, occasionally beside another courier, and so do a few other letter-and-digit shapes. When it is not listed, pick CouriersPlease by hand.

TrackParcel reads the Track A Parcel Delivery tool, the box on couriersplease.com.au that takes up to 10 numbers at once. From its reply it keeps the overall status and every dated scan that names an action, each with a date, a time, the action recorded, the contractor and state listed for it, and the scan's type as a remark.

The earliest scan's contractor and state fill the From field, the delivering scan's fill To once the parcel is delivered, and the earliest scan's date dates the shipment. Scans are listed newest first, with their clock left unconverted.

The courier's pages publish no wording for a number it does not know. A successful reply with no scans is reported as not found, and so is a non-fault reply whose message says not found or no record, or puts invalid right before tracking, consignment, code or number. A server fault, a refused request or an unreadable answer means TrackParcel reports CouriersPlease as unavailable.

CouriersPlease's guide lists its first update as the moment it is notified that you have a parcel, before any pickup from the sender. Ask the business you bought from to confirm the number and its booking before contacting CouriersPlease.

If nobody is home and there is no safe place, or the sender asked for a signature, the driver takes the parcel to a nearby Collection Point. A parcel over 10kg or 100cm cubic needs a re-delivery instead. The courier emails you if the sender gave it your email address, and otherwise leaves a hardcopy delivery slip.

From a Collection Point you can request a re-delivery for up to 6 days. The redelivery booking asks for the consignment or card number and the delivery postcode.

Only CouriersPlease can book a redelivery, look into a delayed parcel or handle a Parcel Protect claim. Its guide sends delivery questions to the Virtual Assistant, the chat icon on its website, where you pick Assistance with a Delivery. Lodge one enquiry only, because repeats slow things down, and have the consignment number and delivery postcode ready.