ShipGlobal US Tracking. Free & Online.

ShipGlobal US Inc., of New York, describes its business as door-to-door international logistics from the USA, with customs clearance included as standard. It says the team behind it started FirstFlight USA two decades ago, and it names India, the UAE, KSA, Singapore, Turkey, the UK, Europe and Brazil among its destinations.

This page tracks the shipments shown on ShipGlobal's Track shipment page, by their FFUSA number. The site's footer also links an Inbound Package Status page on its member site; TrackParcel does not read that page.

ShipGlobal says it confirms each booking with a tracking number, carrier details and an estimated delivery window, so the shipper holds the number first. The shipments TrackParcel's integration was checked against began with FFUSA. Auto-Detect tries ShipGlobal US first for FFUSA and at least seven digits; a number of any other shape needs ShipGlobal US chosen from the carrier list.

Pasted text is tidied first: spaces or hyphens inside the number are dropped. The carrier then receives the result with no shape test of TrackParcel's own, as long as the site accepts it (at most 50 characters, all letters, digits, hyphens or underscores), so two FFUSA numbers pasted together arrive at ShipGlobal as a single run of characters.

TrackParcel asks ShipGlobal's own tracking service, the one behind its Track shipment page, for the FFUSA number. For each scan it keeps the date and time, the description and the place, and adds the reply's status field as a note when it differs from the description.

The destination comes from the reply's own destination field. Scans are listed newest first, and their times are shown as printed, with no time zone.

TrackParcel reports not found when ShipGlobal's tracking service says it does not know the number, or answers successfully with a summary but no scans. An unreadable reply is reported as a failed lookup, and a server error as the carrier being temporarily unavailable, so try again later in either case.

On the carrier's own Track page, a lookup that fails brings up a pop-up rather than a result card, and the page's fallback wording is “Something went wrong. Please try again.” A number that still finds nothing should go back to the shipper, who received it at booking.

On the US-to-India shipments TrackParcel's integration was checked against, the first part of the history is the international leg: arrival at the Delhi hub and destination port, customs clearance, and completion of clearance in New Delhi. After clearance the parcel is handed to an Indian domestic courier, and the scans change to that courier's hub language, still under the same FFUSA number.

ShipGlobal's contact page lists separate addresses for sales and for customer support, and its New York team lists business hours of Monday to Friday, 9am to 6pm ET. If customs holds a parcel, ShipGlobal says the shipper's account manager is notified and contacts the shipper, so recipients should go through the sender with the FFUSA number.