Austrian Post Tracking. Free & Online.

Austrian Post, Österreichische Post in German, says its track and trace service covers all parcels and Post Express items, and both kinds of registered letter can be tracked by item number. For a letter going abroad it points to the simple registered mail add-on, tracked from posting in Austria to delivery in the destination country. TrackParcel shows the item history; forwarding an item or setting up a release authorisation needs a Post account on post.at.

Austrian Post prints the item number on the posting receipt, and for registered mail on the certificate of posting or receipt. Its help shows two sample forms, one a 22-digit run of figures and the other two letters, nine digits and a two-letter country code.

Auto-Detect offers Austrian Post only for a number ending in AT and lists India Post above it, so choose Austrian Post yourself, especially for an all-digit number. TrackParcel strips a pasted label such as AWB:, brackets and inner spaces or hyphens from either form before the lookup, and has no length check of its own for Austrian Post.

TrackParcel reads the item history behind Austrian Post's English track and trace page and shows each event's English text, falling back to the German text when an event has none. An event's place combines the postcode, the place name and a country code, and its short status code appears as the remark.

The result also shows the weight in kilograms and any expected delivery date. Times are shown as written in the carrier's own stamps, without conversion, and events run newest first. Before calling an item Delivered, TrackParcel rules out returns and failed attempts, then checks the newest event's English and German wording and the shipment's German status code, such as ZUGESTELLT.

For a number TrackParcel has sent, the result says not found when Austrian Post returns no item, or an item without a single event. If the reply carries an error message instead, TrackParcel reports Austrian Post as temporarily unavailable rather than calling the number unknown. A number showing only the sender's electronic order information is known but not yet posted, so ask the sender.

For parcels going abroad, “Item handed over to subcontractor” marks the handover to the delivery partner in the destination country. Austrian Post's help on the item forwarded to country of destination status adds that, for an international destination, the next update comes from the carrier in that country.

Items holding goods from a non-EU country must be registered with the Austrian customs authorities before delivery, and the inspection might take a few days. Austrian Post needs a purchase order and proof of payment for the declaration, and does not accept documents in other scripts, such as Chinese or Cyrillic, or pro forma invoices.

Only the sender can authorise an inquiry into a missing item, and for international items the sender or the international carrier starts it. Report damage at an Austrian Post service location or online through your Austrian Post account, and keep the item, its contents and the original packaging until you hear back. For anything else, Austrian Post's contact page offers a written contact form.