PACK & SEND Tracking. Free & Online.

PACK & SEND says its Service Centres accept almost all types of goods, send them by road, air or sea anywhere in Australia or the world, and can pack goods that arrive unpacked. Its Online Self-Service is a do-it-yourself way to quote, book and pay for pre-packed, non-fragile parcels, for one-off senders and regular senders alike.

Its Track & Trace page credits shipment updates to a multi-carrier network, and its Online Self-Service help talks of pickup by our courier and of Customer Care contacting our carrier when a delivery goes wrong. So the van at your door may be a partner carrier's, which the result here never names.

An Online Self-Service booking comes with a tracking number in the document PACK & SEND emails afterwards, and its Customer Care team for Online Self Service will resend that email if it goes missing. PACK & SEND's own instructions are to open Track & Trace on its website and enter that number.

TrackParcel looks up only references of AUW followed by nine letters or digits. Its search box strips spaces, dashes and a pasted label first and capitalises letters, and a reference of any other shape is never sent to PACK & SEND. Auto-Detect suggests this carrier for the AUW shape and for no other.

The lookup goes to the tracking service behind PACK & SEND's Track & Trace page, not to that page. It shows the consignment status in the page's split-word form, the origin and destination, an estimated delivery date until delivery or, without one, the pickup date, and each checkpoint's message, place and date.

Places that look like street addresses are dropped, and neither the name of whoever signed nor the Service Centre's contact block is ever read. A checkpoint with no message shows its status words instead. The feed's order is unconfirmed, so checkpoints are sorted by time, newest first, with dates lacking a zone read as Sydney time.

For an unknown reference the tracking service returns an empty consignment list next to a service-centre block, with no wording. Only that reply, for an AUW reference TrackParcel has sent, is reported as not found.

A maintenance page or a server fault shows as unavailable, and any other changed reply as a failed lookup. Have the sender check the reference first, then try the Service Centre or Online Self-Service team behind the booking.

If an Online Self-Service delivery runs into trouble, the Customer Care team for Online Self Service takes it up and contacts the carrier to try to resolve it; it answers on weekdays, 8.30am to 5.30pm. Bookings made in person go through a PACK & SEND Service Centre, which you can visit or call.