PHLPost Tracking. Free & Online.

The Philippine Postal Corporation runs PHLPost, and its Postal Track and Trace page is the source for this guide's lookups. It says registered mail is recorded from acceptance to delivery, while ordinary mail covers all unrecorded items, so only recorded mail leaves a history to follow.

Its range runs from domestic and international Express Mail Service to air and surface parcel post. The same tracker gives the delivery status of PhilSys ID cards from their transaction slips; this guide covers postal items only.

The tracker's box asks for tracking numbers, as many as 30, one per line. TrackParcel sends it one item number at a time in the S10 layout, and it passes on endings other than PH as well.

In TrackParcel's search box, a pasted AWB: prefix, spaces and hyphens come off before anything else. Auto-Detect offers PHLPost for numbers ending in PH, listed after India Post unless the number starts with X, which puts it first; with any other ending, choose PHLPost yourself. A PhilID transaction number, or any other shape, is turned away with no lookup made.

The lookup fetches what the tracker's View History button opens: each event's description, its Date Time and its Location. The newest event comes first. Neither the summary table's Status (Last Event) column nor its counters feed the result.

Times are read in Manila's zone, which keeps no daylight saving, and appear converted to IST. The tracker's separate Postal ID search, with its addressee, signatory and failed-delivery columns, is never called, and a name that follows wording such as Signed by is cut off.

An unknown number brings back a single row reading Not Found, which produces a not-found result. Not Found wording without that row's zero status code, an empty history or an error page counts as an error or an outage instead.

PHLPost's PhilID advisory tells holders who get NOT FOUND to contact the Philippine Identification System. That route is for ID cards only; questions about a postal item go to the desks in the contact section below.

PHLPost says it exchanges international EMS items with 45 countries under bilateral agreements, and that domestic EMS reaches all major cities and towns. Insured Parcel Post, up to an insured value of Php 5,000.00, is accepted only for Switzerland and the United States and its possessions. Its Cash-on-Delivery service lets the addressee pay the amount due when the item is delivered.

A disclaimer on the tracker page says international mail and parcels are subject to examination by the Bureau of Customs. Recipients may have to settle duties, taxes and other fees before the item is dispatched for delivery, and the same notice warns of delays while PHLPost follows government protocols.

General concerns go to a customer service line and email on PHLPost's contact page, open on weekdays, 8:00 AM to 5:00 PM, with a separate desk for Postal ID concerns. The tracker page also names separate inquiry desks for Express Mail and for Airmail, so pick the one that matches your item.