PostLogistics Tracking. Free & Online.

Parcels listed here under PostLogistics are looked up in Swiss Post's own My consignments service, the history its Track consignments page searches by consignment number or collection code. Swiss Post says Track consignments is free, and its trackable items run from PostPac Priority and PostPac Economy to bulky goods, courier items and registered letters. TrackParcel has not yet read a live PostLogistics parcel, so this page describes Swiss Post's texts and how TrackParcel handles them.

The consignment number has 18 digits, shown in dotted groups of 2, 2, 6 and 8. After the search box strips dots, spaces, hyphens and a pasted AWB: label, the PostLogistics lookup takes exactly 18 digits, or a Swiss Post item number of two letters, nine digits and CH with a correct check digit.

17 or 19 digits or an item number ending in another country's code is reported as not found without contacting Swiss Post. Auto-Detect offers PostLogistics for 18-digit numbers, alongside Hermes Einrichtungs-Service, but never for item numbers ending in CH, so pick PostLogistics by hand for those.

TrackParcel shows the public English event texts Swiss Post's own page uses for each event code, with a sub-event's text, such as Refusal to accept, as the remark. A scan's time is read with its own offset or else as Swiss time, then shown converted to IST, labelled IST.

The place is postcode and town, a Swiss postcode cut to four digits as Swiss Post prints it. A partner abroad's scans can keep the partner's description, with a name after a label such as “Signed by” cut off. Events are listed newest first, with origin and destination countries from the shipment record or the partner's leg.

Swiss Post's search answers an unknown number with an empty list. For a number TrackParcel sends, only that empty answer becomes not found. A reply naming another consignment is never shown as yours, and an outage or changed reply counts as a fault. If the sender's number keeps coming back empty, ask the sender to confirm it, then contact Swiss Post.

Swiss Post's Manage consignment page lets private customers redirect a parcel on its way to a My Post 24 terminal, a PickPost access point or another address in Switzerland or Liechtenstein. Only options still open at the consignment's stage are shown, and redirection costs extra once a second delivery attempt is needed. Orders can be placed up to midnight on the day before delivery.

Swiss Post's Help and contact page covers damage to or loss of a consignment, import customs clearance and issuing an authorisation, and lists its Contact Center. Its Manage consignment tools are designed for private customers, and business customers are told to contact Customer Service. Have the consignment number to hand.