BTX Global Logistics Tracking. Free & Online.

BTX describes itself as having grown from a single terminal in Connecticut into a freight forwarder with regional offices across North America. Its service menu covers domestic air freight and ground services, global air and sea freight, customs brokerage, and warehousing. Its tracking FAQ says online tracking covers air, ocean and brokerage shipments.

TrackParcel looks at nothing beyond the open tracking result, one airbill at a time, and never signs in to MyBTX, the customer portal with customised tracking. For three letters and seven digits, Auto-Detect offers Vagex and Velocity Express as well as BTX, so choose BTX yourself when the airbill came from it.

BTX's FAQ says you can track by air waybill from the top of any page of its site, and additional preprinted airbills are ordered from Customer Service. The example in its tracking form is three letters followed by seven digits. Auto-Detect offers BTX for that shape; for an airbill of any other shape, pick BTX by hand.

A purchase order, sales order or job number you assigned is a shipper's reference, not the airbill. TrackParcel has no shape check of its own here. The search box removes spaces and separators such as hyphens, dots, commas, slashes and colons; what is left, if it is up to 50 letters and digits, is posted as one airbill, so two numbers separated by a comma become one string.

TrackParcel posts the number to the tracking form that sits at the top of the forwarder's website and reads the page it returns. From the history table it keeps each row's date, time, status, location and remarks; a separate status line, when the page has one, becomes the shipment status.

It also picks up labelled origin, destination, weight and estimated delivery fields. Without an origin label it uses the oldest row's location; without a destination label, the destination stays empty until delivery, when the newest row's location fills it. TrackParcel attaches no time zone to the rows, so their times are shown unconverted, with no zone label. It always leaves the reference field empty.

For a number it has sent, TrackParcel reports not found when the page says the forwarder cannot locate a shipment, even on a missing-page error, or when it holds neither a history row nor a status line. A real shipment whose remark mentions not found is still shown. Refusals, server errors and a missing-page error without that sentence appear as BTX being temporarily unavailable.

If an airbill keeps failing, compare it with the paperwork, then get in touch. The FAQ points logged-in MyBTX users to their local office and everyone else to the National Customer Service Center.

The tracking FAQ says a proof of delivery can be requested by email or obtained from the forwarder's own online tracking; TrackParcel shows no proof-of-delivery document. Rerouting before the first delivery attempt needs ample time, is not offered in every country and goes through your Customer Service Representative. Loss and damage claims are made in writing, so keep the airbill number to hand.