City-Link Express Tracking. Free & Online.

City-Link Express Sdn Bhd dates its founding to 1979, and its profile adds that the Malaysia Book of Records certified it in 2020 as the oldest courier company. Its menu lists courier services, air and sea freight, shipping to East Malaysia, a motorcycle courier and ParcelGuard.

This page covers consignments tracked on citylinkexpress.com, the Malaysian site. The contact page lists separate City-Link companies in Singapore, Indonesia, Thailand and Vietnam, but TrackParcel queries only the Malaysian tracker.

The request forms ask for a 15-digit consignment number and cap the field at 20 characters, while the Track Your Shipment box accepts 30 consignment numbers at most, one per line. The result page shows that Consignment Number beside a Reference Number and, for a multi-piece shipment, a Child Number count; TrackParcel reads neither of the other two.

Before sending, TrackParcel deletes spaces, hyphens, slashes, commas and full stops. City-Link is queried only when 10 to 20 digits remain; letters, or a shorter or longer run of digits, stay on TrackParcel's side and end as not found, provided the entry is at most 50 characters.

TrackParcel queries the system behind City-Link's tracking-result page and shows the From and To points plus each movement that has a status and a readable date, with its time and location where given. Movements arrive oldest first; TrackParcel reverses them, newest on top, and drops the “SR - ” prefix that some statuses carry, as City-Link's page does.

No zone accompanies the movement times. TrackParcel takes them as Malaysia time and converts them to IST, which puts each clock two and a half hours earlier; a movement whose time cannot be read keeps its date alone. TrackParcel leaves out the Reference Number, Child Numbers, weight, dimensions, account and contact numbers, and it never opens the proof of delivery.

City-Link's system meets an unknown number with “No tracking data found.”, and its result page then displays a loading error. Three answers end as not found on TrackParcel: that reply, a reply marked unsuccessful (shown by City-Link as “No tracking details found for this consignment number.”), and a consignment without any movement.

If City-Link's server fails, or a maintenance page comes back where tracking data should be, TrackParcel calls the courier unavailable rather than the consignment missing. Check the 15 digits, and confirm with the sender that the consignment was booked before contacting City-Link.

According to City-Link's FAQ, international shipments must clear customs, that clearance times differ by country and are outside its control, and that customs may hold a shipment when the declaration lacks information. The sender completes that declaration on the consignment note, and the declared value sets taxes and duties at the destination. After a missed delivery, the FAQ offers self-collection at the counter named on the Attempted Delivery Note, or a reattempt for selected trackable items.

Only the courier can arrange a reattempt, a redirection or a claim. On the Track Your Shipment page, Request Reattempt lets you choose the same address, a different address or a branch for self-collection, and the Feedback & Enquiries form covers service feedback and claims. Keep the consignment and contact numbers at hand, and expect a representative to contact you to verify a reattempt.