Gracious Logistics Tracking. Free & Online.

Gracious Logistics, based in New Delhi's Okhla Industrial Area, says it offers courier and cargo services through a nationwide network for documents, small parcels and high-value items. Its site sells ecommerce shipping to businesses, with NDR management, hyperlocal services, early COD, multiple pickup locations and warehousing, under the name Gracious Logistics & Warehousing.

Its NDR page speaks of a courier partner that is updated with the buyer's response before the courier agent re-attempts delivery. This page follows AWB numbers on Gracious Logistics' own tracker; LR, reference, ID and complaint numbers are left to the carrier's site.

The tracker on graciouslogistics.com has five tabs, AWB No, LR No, Refrence Number, ID and Complaint No, with AWB No open by default. The one real shipment on file had a 14-digit AWB number, and its result also listed Total Pieces, which TrackParcel does not show.

TrackParcel looks up the AWB tab only. Its search box first drops spaces, hyphens, dots and a pasted AWB: label; the carrier is then sent the number only when 9 to 14 digits remain. Any other string of up to 50 letters and digits, two AWB numbers joined by a comma included, is reported as not found without contacting Gracious Logistics.

Its answer opens with a line giving the Waybill No and its Last Activity, then detail rows such as EDD, From and To, and a Status and Scan table of Date, Activity, From Location and To Location, newest first. TrackParcel keeps that Last Activity, the EDD as its expected delivery date, From and To when they read as place names, and each scan's date, activity and From Location.

It never reads the Consignor Name, Consignee Name or Product Name, nor the Box Detail list. Each stamp gives day, month and year but no zone; TrackParcel takes it as India time, labels it IST, and preserves the tracker's sequence where two scans share a minute.

An unknown AWB gets the answer No Record Found, with an empty result. Of the AWBs it sends, TrackParcel counts only that reply, or a scan table with no rows, as not found; the server fault “Object reference not set to an instance of an object.” is shown as the carrier being unavailable, never as a missing AWB.

A result for a different waybill is never shown as yours. When the number keeps failing, the seller can confirm whether an LR or reference number was used for the booking.

The NDR page says that after a failed attempt the buyer is notified by SMS and IVR call, and the buyer's answer is passed to the courier partner before the courier agent re-attempts delivery. It warns that an order left without action is likely to be marked RTO, Return-to-Origin.

The tracking page carries a Complaint Register form that takes the AWB number with a contact person, a phone number and remarks, beside the Complaint No tab. The Contact Us page offers a message form for shipment queries and lists the New Delhi office, an email address and a phone number.