Ipostel Tracking. Free & Online.

The Instituto Postal Telegráfico de Venezuela, Ipostel for short, calls itself on its website a state institution that regulates the national postal sector and provides postal and logistics services. Its international page adds that it acts as the operator designated by the Venezuelan state. This page follows items on Ipostel's Rastreo y Seguimiento tracker by item number only. TrackParcel never uses the search box on Ipostel's home page, which searches by guide number, cédula or sending code.

Known items follow the UPU S10 layout of two letters, nine digits and the suffix VE, and the tracker's input box allows up to 13 characters. In the website search box, TrackParcel removes any spaces, hyphens, dots or slashes and a pasted AWB: label from an item number keyed in that layout. It then uppercases what remains and sends it only when it is 8 to 13 letters and digits.

Auto-Detect offers Ipostel, alongside India Post, for any two letters and nine digits ending in VE. For any other shape, pick Ipostel by hand. Commas are stripped as well, so two item numbers pasted with a comma between them merge into one 26-character string that is too long to send.

TrackParcel reads the data service behind the Rastreo y Seguimiento tracker, which lists the newest event first. Each row has a stamp with the year and clock time, a Spanish description, an office field, and sometimes a razón and an acción. Where the post prints -- in the office, reason or action, TrackParcel leaves that field blank.

The stamps carry no zone, so TrackParcel reads them as Caracas time and shows them converted to IST, labelled IST. From the item record it adds the countries of origin and destination and the weight, which the tracker prints after Peso: with no unit, so TrackParcel adds none. It ignores the record's class, icon and mensajeAmigable text.

When nothing is registered under a number, the service replies Not Found with status 404, and the post's own tracker shows “No existe registro”. TrackParcel reports that reply, and a record with no events, as not found. An empty 404 or a reply naming a different item ends in “Tracking failed”, while a maintenance page or a reply flagged failed is shown as a temporary outage. If a correct-looking VE number keeps getting No existe registro, ask the sender to confirm it, then raise a reclamo with the Oficina de Atención al Ciudadano.

Ipostel describes EMS as an international courier-type service for letters and printed matter up to 500 g, small packets up to 2 kg and postal parcels up to 30 kg. Its EMS page says these items are followed through the Sistema de Rastreo Internacional (IPS), for both international arrivals and departures.

The Oficina de Atención al Ciudadano receives and handles complaints, claims (reclamos), suggestions and requests, and passes them to the body responsible where needed. Its page also says it advises citizens who come to the institute for information. Bring the full item number, the origin and destination countries that the tracker shows, and the date of the newest scan.