Hermes Einrichtungs-Service Tracking. Free & Online.

HERMES Einrichtungs Service GmbH & Co. KG, named on its tracking site myhes.de, delivers furniture, large electrical appliances and other heavy or bulky goods with two-person teams. Its FAQ calls the company an independent sister of Hermes Germany, which handles parcels up to 31.5 kg and has its own page here.

Besides deliveries, the teams carry out pickups (Abholung) and service visits. For many senders, a delivery is announced by email or SMS with the tracking number in it.

The FAQ describes the Sendungsverfolgungsnummer as a 16 to 25 digit combination and the Kollinummer as a number each sender assigns, varying in structure and length and often found in the sender's shipping email. Enter either in full and exactly. TrackParcel's search box sheds pasted labels, spaces and most separators and upper-cases letters, then sends only 8 to 31 letters and digits.

Auto-Detect offers Hermes Einrichtungs-Service for all-digit numbers of 17 to 25 digits, sometimes beside other couriers such as PostLogistics or InPost. A 16-digit number goes to other couriers' suggestions and a Kollinummer containing letters is never offered, so pick the carrier by hand for those.

TrackParcel reads the order data the tracking app itself loads for a number: the order type, the planned day and the status history. Each row has a German status text and a date and time with no zone, which TrackParcel reads as German time; the timeline converts it to IST and labels it IST. Rows carry no place, and the newest comes first, as on the tracker.

Left out are the sender and shop details, the depot's contact details, the ordered goods, any cash-on-delivery amount and the vehicle-position link. TrackParcel never makes the postcode-gated request for your name, address and phone, and never touches the appointment or document functions.

A number with no order behind it, or one rejected as malformed, gets a validation error that the page shows as Keine Sendung gefunden, and TrackParcel reports not found. An order with no status rows yet is reported the same way, although such an order has not been seen. A server error or outage page appears as the carrier being temporarily unavailable, not as a missing order.

The depot responsible for you announces the planned delivery date by SMS, email, phone or letter. To move it, use Liefertermin ändern in the order details until 12:00 the day before; the depot then agrees a new date, or some senders let you pick one. If you are out, the team contacts you up to three times for a new date before the order returns to the sender, unless you grant an Abstellgenehmigung.

Questions about a delivery, pickup or service go to the responsible Auslieferdepot, whose contact details appear in the order details once you open the order with your tracking number. You can change your phone number there with Kontaktdaten ändern, but an address change goes through the sender.