Nova Poshta Tracking. Free & Online.

Nova Post Europe describes itself as part of the NOVA group, whose parent company is Nova Poshta, established in Ukraine in 2001. It says it offers logistics between the EU and Ukraine and across Europe. TrackParcel reads Nova Post's tracking service and asks it for English event names. The UK pages used here, run by Nova Post UK, cover parcels from Ukraine received in Britain, so their delivery and customs details apply there only.

The tracker asks for the parcel number and shows it as the Express waybill (EW), with a separate field for Additional numbers. The waybill is on the receipt or in the app. For a parcel from Ukraine to the United Kingdom, Nova Post says it notifies the recipient of the parcel's registration once it is sent.

TrackParcel's search box removes spaces, hyphens, dots and slashes typed inside the waybill, a pasted AWB: label and enclosing brackets, and capitalises letters. It runs no shape check of its own for this carrier.

The feed runs oldest first, and TrackParcel lists the events newest first. Each one shows its event name, a place built from the branch, the town and the country code, and the carrier's event code as a remark. Origin and destination show the sender's and recipient's towns with country codes, and the weight appears in kilograms.

The headline follows the event the feed marks as current. It reads Delivered when that event carries code 9 or reads as a delivery, and the delivery date and time then come from the newest event.

TrackParcel reports not found when the service answers that it has no such waybill, or returns it with an empty event list, the miss seen in real replies. A null reply or an error message without an event list is reported as the carrier being unavailable instead.

The official tracker also has a message, “Tracking is not available”, for a parcel the recipient has already received. Before chasing an old waybill, remember the 90-day limit and check all 14 digits against the receipt.

The international service moves parcels through customs terminals such as Lviv in Ukraine and Warsaw in Poland, and a parcel then moves between depots in the destination country. For parcels from Ukraine to the United Kingdom, the UK page offers delivery by courier, collection at a Nova Post branch, an InPost parcel locker or a DPD pickup point.

The official tracker page ends with a Need any help? panel giving a phone line and an e-mail address, and its parcel details include a Make a claim button. Its app, the page says, lets you pay online, call a courier and pick up parcels from post offices and post boxes without presenting a document. Keep the 14-digit waybill to hand when you get in touch.