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Tusass (TelePost) Tracking. Free & Online.
Tusass, which calls itself the package partner in Greenland, tracks parcels by package number on its Track & Trace page, and marks an item delivered with a flag of its own rather than by wording. No login required.
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Latest available carrier scans, sometimes from a temporary cache; not live GPS. Check event timestamps. Carrier availability varies.
TrackParcel is independent of Tusass (TelePost). For claims, redelivery or address changes use the official Tusass (TelePost) website.
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Tracking Number Format
Pattern: A package number of 6 to 32 letters and digits; Greenland's UPU numbers end in GL
Format example
RR123456785GL
Illustrative format, not a live shipment.
6 to 32
letters and digits sent
Greenland time
read for every step
Delivered flag
decides Delivered
About Tusass (TelePost).
Which number does Tusass Track & Trace take?
The package number, which the page also calls the package ID; it capitalises letters as you type. Items posted in Greenland with a UPU number end in GL, and Tusass follows DHL Express parcels by their JJD piece ID. TrackParcel sends Tusass any cleaned number of 6 to 32 letters and digits.
Why does Tusass say the package has not yet been registered?
It means the tracker holds no scans for that number. Either the package is not registered yet, or the ID is not valid. TrackParcel reports it as not found. For a DHL Express parcel, enter the JJD piece ID, which is the number scanned first when the parcel leaves Copenhagen.
Is Item delivered in SPL (Inb) the end of a Tusass delivery?
Not by itself. SPL steps concern a parcel machine, and Tusass describes this one as delivery to the recipient through such a machine. On a real item the delivered flag stayed off after these steps and later scans followed, so TrackParcel shows Delivered only when the flag is set, and In Transit otherwise.
What does Freight terminal - en route mean on Tusass Track & Trace?
The package has reached a freight terminal and sits in the carrier's terminal. Tusass explains that urgent shipments, letter post and passengers go before parcels on aircraft, so the carrier can postpone a parcel's transport. Its track-and-trace page also carries dated notices, such as an Air Greenland report of parcels waiting on particular routes.
Why can't I collect a package marked Arrived - not ready to pick up?
Tusass must prepare the shipment for delivery first. Its Receive page says that can mean customs control, or getting the package ready for a parcel shelf or a delivery machine. An arrival scan's description likewise asks you to wait for a notice that the item is ready.
Tusass (TelePost) Tracking – Complete Guide
The tusass.gl site comes in Kalaallisut, Danish and English, and its package pages cover sending, receiving and buying online. TrackParcel lists the carrier as Tusass (TelePost) and asks the same Track & Trace lookup as the English page, in English.
This guide draws on real answers saved in TrackParcel's code: an item moving through Greenland parcel machines and an item leaving a Greenland town. It also uses the carrier's own explanations of two Track & Trace statuses.
The package number Tusass Track & Trace asks for
The search box on tusass.gl asks for the package number and turns letters into capitals. By TrackParcel's integration notes, the page takes 8 to 32 letters and digits, and TrackParcel also sends 6- and 7-character numbers. Items posted in Greenland with a UPU number carry two letters, nine digits and GL.
Once a pasted AWB: or Tracking: label, spaces, hyphens and dots are dropped, a number of letters and digits under 6 characters, or of 33 to 50, is reported as not found without a lookup. A DHL Express parcel needs its JJD piece ID. Auto-Detect never offers Tusass for that, so choose Tusass by hand.
What Tusass Track & Trace returns for each step
Each step carries an event name, such as Item in SPL (Inb), and a plainer description, which TrackParcel adds as a remark when it differs. It also gives the town and country, such as Paamiut, Greenland, and a stamp to the second. TrackParcel lists the steps newest first, in the order the Track & Trace page shows them, same-second steps included.
The stamps have no offset, so TrackParcel reads them as Greenland time and shows them converted to IST, labelled IST: 09:00 in Nuuk shows as 4:30 pm IST in January and 3:30 pm IST in July. TrackParcel never asks for the recipient's signature and never signs anyone up for the page's e-mail or text updates.
When Tusass says the package has not yet been registered
An unknown number gets an empty history, which the page puts as the package not yet being registered or the ID not being valid. TrackParcel reports that as not found. An empty history marked delivered is treated as a changed answer instead.
Where the page would say An error occurred. Please try again later., TrackParcel reports the tracker as unavailable or the lookup as failed, never as not found. For a DHL Express parcel sent from Copenhagen, Tusass first scans the JJD piece ID, and says the 10-digit number works only in some cases.
Reaching a Tusass store or Customer Service
The Receive page sends questions about a letter or package to your local Tusass store or to the company by email, and an Opening Hours page lists the stores, boxes and affiliates. The Track & Trace page also names a Customer Service line on weekdays and offers a Contact Us form.
Ask the store or Customer Service when a held package will be ready to collect. Have the package number, or the JJD piece ID, ready.
Related tracking help
- International tracking and postal handoffs
- Understand hub scans, delivery attempts and returns
- Identify a courier from a tracking number
- Tracking data and cache privacy policy
Guide updated:
Tracker integration last checked:
Sources: Track & Trace – Packages – Tusass (tusass.gl, checked ); Receive Packages – Tusass (tusass.gl, checked )
What Tusass (TelePost) tracking statuses mean
Tusass (TelePost)'s own status wording, what it means, and the badge TrackParcel's result shows for it.
- Receive item at office of exchange (Inb)
- The item has arrived and is being processed; the description asks you to await a ready-for-delivery notice.
- Result badge: amber (on the way)
- Freight terminal - en route
- The package is in the carrier's freight terminal, where parcels wait behind urgent shipments, letter post and passengers.
- Result badge: amber (on the way)
- Arrived - not ready to pick up
- The shipment still needs preparing, for customs control or a parcel shelf or delivery machine, so it cannot be collected yet.
- Result badge: amber (on the way)
- Item in SPL (Inb)
- The description that comes with it says the item is placed in a parcel machine for delivery.
- Result badge: amber (on the way)
- Item delivered in SPL (Inb)
- Described as delivered via a parcel machine, yet later scans followed on a real item, so TrackParcel waits for the carrier's delivered flag.
- Result badge: amber (on the way), shown as "In Transit"
- Insert item into bag (Otb)
- An outgoing item is bagged for dispatch; its description, The item has been delivered to the carrier, means a hand-over for transport.
- Result badge: amber (on the way)
- The package has not yet been registered
- The tracker holds no scans for the number: the package is not registered yet, or the package ID is not valid. TrackParcel shows not found.
Tusass (TelePost) FAQ
Under which names can Tusass be found on TrackParcel?
The carrier appears as Tusass (TelePost). Searching for TelePost, Tele-Post, Tele Post Greenland, Tusass Greenland or Greenland Post finds the same Tusass entry, and every name leads to the Track & Trace lookup on tusass.gl.
Does Tusass charge import tax when a package arrives in Greenland?
No. Its Receive page says it charges no import tax for customs clearance of packages and letters arriving in Greenland. Naalakkersuisut does tax certain imported goods, listed in a linked PDF, and customs control is one reason a package can show Arrived - not ready to pick up.
Can Tusass tell me when a package is in my delivery box?
Yes, with Aallertarfik, its free delivery box service: you are notified by text or e-mail when a new delivery reaches your local box. For now it is in selected stores only.
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